Cancellation & Refund Policy

1. Introduction

At Nanmayil (“we,” “us,” “our”), we are dedicated to delivering high-quality, customized gifts designed uniquely for each customer. Our Refund & Cancellation Policy (“Policy”) describes the terms, conditions, and procedures for refund, replacement, and cancellation requests in compliance with Indian law. By making a purchase on our website, you (“Customer” or “you”) agree to the terms set forth below. Nanmayil operates exclusively within India, and all transactions are subject to Indian law as specified herein. Please read this Policy carefully prior to placing any order.

2. Strict No Returns, Refunds, or Cancellations on Customized Products

2.1 Customized Orders are Final Due to the personalized nature of our products (including but not limited to laser-cutting, engraving, personalization, and customized T-shirts), we maintain a firm policy of NO returns, refunds, or cancellations once an order is placed and confirmed. Production is initiated immediately to ensure prompt delivery, and each product is made uniquely for the customer.

2.2 Non‑Applicability This policy applies to all orders placed with Nanmayil, whether through our website, by email, social media, or any other official channel.

3. Eligibility for Refunds or Replacements

3.1 Exceptions. Refund or replacement will be allowed ONLY in the following circumstances:

• The product is received in a damaged or defective condition
• The product delivered is incorrect (i.e., does not match your order specifications/confirmation

3.2 Shipping Damage. While we are not responsible for courier delays or logistics disruptions, if your product is damaged in transit, you are eligible for a refund or replacement per the process in Section 4.

3.3 No Refunds for Customer Mistakes Refunds will NOT be offered for errors in customization details (e.g., incorrect names, photos, sizes, spellings, or designs) provided by the customer. Please carefully review your details prior to submitting your order.

3.4 No Refunds for Non-Defective Fit/Size Issues For customized T-shirts and apparel, refunds are not provided for fit or size issues unless the product is defective or does not match your confirmed order. Refer to size guides and previews before ordering.

4. Process for Claims

4.1 Mandatory Notification Timeline Customers must notify Nanmayil within 48 hours of receiving the order if there is any claim for damage, defect, or incorrect delivery.

4.2 Proof Requirement Claims must be supported by clear photographic and/or video evidence of: Damaged areas; Defects; Entire product and packaging (preferably unboxing video for transit damage claims); Proof of incorrect product if applicable.

4.3 Procedure to Claim Send an email to contact@nanmayil.com Alternatively, you may contact us via WhatsApp: +91 9500832380. Our support team will acknowledge your complaint within 2 business days of receipt.

4.4 Verification Nanmayil reserves the right to verify the claim before authorizing any refund or replacement. We may request additional information or clarification and, if necessary, arrange for the product to be returned for inspection. Nanmayil’s determination after verification is final and binding.

4.5 Claims Notified Late Claims received after 48 hours of delivery will not be eligible for refund or replacement, except at Nanmayil’s discretion in extraordinary circumstances.

5. Exclusions from Refunds & Replacements

Refunds or replacements will NOT be granted:

• If 48-hour notification window is missed
• For damage caused by misuse, improper handling, or customer negligence
• For minor variations inherent to artisan, handmade, or customized processes (slight color, texture, or finish differences)
• For errors in customization details submitted by the customer
• For changes of mind or personal preference after order confirmation.

6. Cancellations

6.1 No Cancellations After Confirmation Orders cannot be cancelled or modified once confirmed, as production begins immediately. Please ensure all order details are accurate at the time of submission.

6.2 Erroneous or Duplicate Orders If you believe you have placed an order in error or made a duplicate purchase, contact us immediately. If production has not started, we may, at our sole discretion, accommodate your request.

7. Timelines for Refunds and Replacements

7.1 Verification Period Once a claim is submitted, Nanmayil aims to complete verification within 3–5 business days.

7.2 Replacement Dispatch If your claim is approved for a replacement, we will initiate production and dispatch within normal delivery timelines, subject to availability of materials.

7.3 Refunds If a refund is approved: It will be processed within 7–10 working days to the original payment method (subject to bank/payment gateway processing). You will receive a confirmation email when the refund is initiated.

8. Mode of Refund

Refunds, where applicable, will only be credited: To the original method of payment (UPI, debit/credit card, bank account, net banking), or As store credit, only if the original method is unavailable and agreed in writing between both parties. We are not responsible for delays attributed to external banks or payment gateways.

9. Shipping Errors, Damages, and Limitations

9.1 Third‑Party Delivery We partner with trusted couriers (DTDC, BlueDart, Delhivery, India Post, Professional Couriers) but do not guarantee timelines. Delivery times stated are only estimates.

9.2 No Liability for Courier Delays Nanmayil cannot be held liable for delays caused by courier partners, strikes, weather, regulatory interventions, or events beyond our control.

9.3 Transit Damage. Products damaged in transit, as documented and reported per Section 4, will be eligible for refund or replacement.

10. Force Majeure

Nanmayil shall not be liable for any failure to perform, or delay in performance of, obligations under this Policy or any order due to events beyond our reasonable control (including but not limited to natural disasters, pandemic, strikes, governmental orders, acts of God, or courier disruptions).

11. Governing Law & Jurisdiction

11.1 This Policy is governed by: The Indian Contract Act, 1872 The Consumer Protection Act, 2019 The Consumer Protection (E-Commerce) Rules, 2020 and any other applicable local/state regulations.

11.2 All disputes arising from, relating to, or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Erode, Tamil Nadu, India.

12. Contact Information

Nanmayil
204/12/3, Tamil Nagar, 4th Street, Slater Nagar, Perunduari, India – 638053.
Email: contact@nanmayil.com
Phone: +91 88381 19556
WhatsApp: +91 95008 32380
Support Hours: Mon–Sat 10:00 am – 7:00 pm (IST)

13. Policy Amendments

Nanmayil reserves the right to modify or update this Refund & Cancellation Policy at any time to align with changing business, legal, or regulatory requirements. Revisions will be posted on this page with the effective date. Your continued use of our website and services after such updates constitutes acceptance of the revised policy.